Error 1721 (case 20355)

[Swamy]

Hi,
We've just recently upgraded to DirectRT 2014 in my lab and everything was running smoothly until a day or two ago. Now, whenever the program is opened, we receive an error message (Error 1721 - see attached image) and the program doesn't run correctly.
How can we fix this issue?
Thank you!
1829

[jason_reed]

Try downloading and reinstalling DirectRT 2014.1.114 from our download page: http://empirisoft.com/Download.aspx?index=4

[Swamy]

Hi Jason,

Thanks for your quick response. I downloaded DirectRT again and selected the "repair" option. But now it seems I need a new license code. How can I obtain that?

Thanks for your help!

[jason_reed]

Just send the 14-character D-code to service@empirisoft.com and ask for the license code. Feel free to cc me on that email at support@empirisoft.com.

[Swamy]

Great - thank you!