keyboard problem (case 3996)
keyboard problem (case 3996)
Dear MediaLab,
I am writing because we upgraded our computers (PCs, Windows 7), and the precision keyboards we have no longer work. I believe this might be related to a thread I'm seeing on the bulletin board. Let me copy the relevant message here:
JEC
Moderator
Join Date: Nov 2005
Posts: 241
We've just released v2010 firmware for the DirectIN boxes and keyboards. It appears that this firmware is compatible with all modern operating systems (specifically XP, Windows 7, Mac OX 10.6, etc).
This firmware includes a 'field update' utility, which allows us to email new firmware for the keyboards and boxes, if ever required. The update takes place over the existing USB interface, no screwdrivers required.
Contact us for details.
Last edited by JEC : 04-25-2011 at 04:53 PM.
I am writing to see if you could please explain this issue of firmware to me and how to implement it so that we can use the keyboards.
Thanks, in advance, for your help.
Kind regards,
Mary Beth
Penn State University
Hi Mary,
When were the keyboards purchased? Send me an email (sales@empirisoft.com) and we'll see what we can do.
John
We have upgraded our computers from windowsXP to windows 7, the keyboards we have are also precision keyboards that worked with XP but now cannot be recognized by Windows 7. Do we also need different drivers loaded for these?
Please contact sales@empirisoft.com for assistance with this issue.
