Crashes with v 1.33 and XP

[hoodkb]

Our lab recently updated computers. With the computer updates, we downloaded and installed MediaLab 2008 v 1.33 on the newer computers. These computers have Windows XP Service Pack 3 on them. Since the update to MediaLab version 1.33, the software has been crashing on longer protocols and those with videos in them. The freezing issue is occurring in multiple experiments. I tried a que file that was posted from your support specialist on another thread http://www.empirisoft.com/support/showthread.php?t=1013 and replicated the problem with this file as well. We have been trying to troubleshoot this problem found a couple of things

• Before the computer and software update we were running version 1.22

• We have a second lab and laptops that are still running version 1.22. All of the computers that are running the software without error are running version 2008 1.22. All of these computers are running on Windows XP as well.
• The crashes have occurred on every computer that have (10 total) version 1.33 on them

We found that closing the program in between participants helps reduce the number of crashes although we had crashes occur on Monday even though we closed the program in between participants. Do you have a download or patch to remedy this issue? Thank you in advance for your help. I look forward to hearing from you soon.

[jarvis24]

First thing I would try is uninstalling the current versions from one of your machines. And then install either the 2008.1.22 version you have on your other machines:

www.empirisoft.com\download\ml2008\old\ml2008.1.22.exe

Or the most recent version of MediaLab that was released before and changes were made to the installation package to avoid memory leak issues in Vista and Windows 7:

www.empirisoft.com\download\ml2008\old\ml2008.1.33.exe

I would recommend the latter first, but .22 might be better if you want to be more conservative and have the exact same version running on all machines.

[*** Moderator Update, Nov 5, 2010 ***]
A newer version has been posted that looks as if it may take care of these issues (ml2008.1.33e or later, see main download page at www.empirisoft.com/download.aspx).