Is there a record of our license numbers?
Is there a record of our license numbers?
[edited from support email]
Our stolen laptop has been found again in the IT department. Unfortunately, they completely wiped clean the harddrive, meaning we have to reinstall MediaLab and DirectRT. Do you keep a record of the licence codes we have installed? If you have those readily available, I would appreciate if you could send me these licence codes as well, and I will make sure we keep it on record here as well.
We do, but they are only good the first time you use them--if you reinstall, you will need new codes. Just send us the new numbers that come up after installation (send them to sales@empirisoft.com) and we will get you replacement codes asap, no problem at all.
