An update:
In our case we do not use Net Support on the system in question but we do use the Aclient from Altiris.
The fix seems to work for both remote tools (net Support and Altiris).
Thank you...

This system is a Dell Optiplex 780, Core 2 Duo, 4GB of ram, Windows XP, Video running on the onboard Intel 4 series chipset. I added a Radeon HD3450 512MB and I still get the same error. Reinstalled...

Hi,

Whenever running an example from direct RT I get the following error:

Problem In: DirectX Initialize Sub
System.Exception: Direct3D Adapter does not support a 32 bit, 24 bit, or 16 bit...